Frequently Asked Questions
We appreciate your business at Lizkela and we want to say thank you for your patience as we are working to get your order fulfilled as quickly as possible. Preorder goods are made to order, once are batch fulfillment process is achieved, a service order is placed with our manufacturer who in turn requires about 30-60 days to create an order as per design, get products inspected/approved, ship from the manufacturer’s plant to our shipping & warehouse facility. Upon arrival, products are inspected, inventoried and packaged at our warehouse to be shipped off to our customers.
Our manufacturer requires about 30-60 days to fulfill a preorder request.
Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.
Click on the link to My Account on the upper right hand corner of the page.
We accept Visa, MasterCard, Discover, Diners Club, Google Pay, Apple Pay, Shopify Pay, PayPal, JCB and AMEX.
Upon check out you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.
Yes! We ship Worldwide.
Shipping takes anywhere from 7-23 business days. Customs fees May apply.
It is incredibly important to us that our customers are provided with a safe and secure shopping experience.
At this time, we do not offer exchanges. You may place a new order and return the unused product. Please read our policy on returns.
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders.
Please visit the returns page to initiate a return if you wish to return goods.
Please email us at firstname.lastname@example.org with your order number and we will remedy the issue immediately.
You may return your order to address below within 72 hours of receiving the order if they are defective. You will receive a replacement for goods returned via the same shipping service you chose during check out.
Please report claims using the returns page.
We sell only Premium goods and free of major defects.
We take such matters very seriously and will look into individual cases thoroughly. Any orders that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at email@example.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be
thrown away before taking photo proof and emailing the photo to us at firstname.lastname@example.org